Privacy Policy

Your privacy matters to us. This policy explains what information Black Hills Painting & Pressure Washing LLC collects, how we use it, when we share it, and the choices available to you.

1. Who We Are

Black Hills Painting & Pressure Washing LLC ("BHP," "we," "us," or "our") provides residential and commercial painting, staining, pressure washing, and related services in the Black Hills region of South Dakota.

2. Information We Collect

We may collect information that you provide directly to us, information generated through your interactions with our services, and limited information received from advertising and technology providers.

• Contact information: name, email address, telephone number, and communication preferences.
• Property and project information: service address, city, state, ZIP code, requested services, project description, preferred appointment dates and times, and photos or files you voluntarily submit.
• Customer and transaction information: estimates, proposals, approvals, invoices, payments, project status, and service history.
• Lead and advertising information: the form, campaign, ad set, ad, platform, referral source, Meta lead identifier, click identifier, and related attribution data when available.
• Technical information: IP address, browser or device type, pages viewed, cookies, and similar usage information when our website, forms, analytics, or advertising tools collect it.
• Communications: emails, text messages, calls, form responses, and other information you choose to provide when communicating with us.

3. How We Use Information

We may use information to:

• Respond to estimate requests and customer questions.
• Confirm, schedule, reschedule, and remind you about appointments.
• Prepare estimates, proposals, invoices, and provide requested services.
• Communicate by phone, email, or text about your project, appointment, estimate, proposal, payment, or service relationship.
• Maintain customer, project, accounting, and business records.
• Measure advertising performance, identify lead sources, prevent duplicate records, and improve our marketing and customer experience.
• Operate, protect, troubleshoot, and improve our website, forms, CRM, analytics, and internal BHP Marketing OS.
• Prevent fraud, abuse, security incidents, and unauthorized activity.
• Comply with legal, tax, regulatory, contractual, and recordkeeping obligations.

4. Text Messages and Calls

If you provide a mobile number and consent to receive text messages, we may send project-related messages such as estimate-request confirmations, appointment updates, reminders, proposal or payment information, and customer-service communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help.

Consent to receive text messages is not a condition of purchasing services. Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Text-message opt-in data and consent will not be sold or shared, except with service providers that help us deliver communications and are required to protect the information.

5. When We Share Information

We do not sell or rent personal information. We may share information only as reasonably necessary with:

• Service providers: customer relationship management, scheduling, automation, website hosting, analytics, communications, payment processing, accounting, data storage, security, and similar vendors.
• Advertising and measurement providers: such as Meta and Google, for lead delivery, attribution, audience measurement, conversion feedback, and advertising improvement, subject to applicable settings and law.
• Professional advisers: accountants, attorneys, insurers, and other advisers when reasonably necessary.
• Government or legal recipients: when required by law, court order, subpoena, legal process, or to protect rights, safety, security, or property.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to appropriate protections.

Current service-provider categories may include Meta, Google, Zapier, DripJobs, website and cloud hosting providers, email and text-message providers, payment processors, and tools used within BHP Marketing OS.

6. Cookies, Analytics, and Advertising Technologies

Our websites and advertising tools may use cookies, pixels, local storage, and similar technologies to operate forms, remember preferences, measure traffic, understand advertising performance, prevent fraud, and improve services. You may control cookies through your browser or device settings. Some features may not function properly if certain technologies are disabled.

7. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and financial records, resolve disputes, enforce agreements, prevent fraud, and comply with legal, tax, insurance, and regulatory obligations. Retention periods may vary by record type and relationship.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of storage or transmission is completely secure, and we cannot guarantee absolute security. Access is limited to people and providers who reasonably need the information to perform authorized functions.

9. Your Choices and Rights

You may ask us to update inaccurate contact information, stop marketing communications, or review, correct, or delete certain information, subject to legal and operational exceptions. Depending on where you live, additional privacy rights may apply.

• Use the unsubscribe link in applicable emails.
• Reply STOP to opt out of text messages.
• Contact us using the information below for privacy requests.

We may need to verify your identity before completing a request. We may retain information when required for legal, tax, fraud-prevention, accounting, warranty, dispute, or other legitimate business purposes.

10. Third-Party Services and Links

Our forms, messages, or websites may link to or operate through third-party services. Their privacy practices are governed by their own policies. We encourage you to review those policies.

11. Children's Privacy

Our services are intended for property owners, tenants, business representatives, and other adults seeking painting or related services. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can review and delete it where appropriate.

12. Changes to This Policy

We may update this policy to reflect changes in our services, technology, vendors, or legal obligations. The updated policy will be posted at this address with a revised effective date.

13. Contact Us

For privacy questions, requests, or complaints, contact: